Dialog Box

FAQ

General Questions

Below you can find answer to our most Frequently Asked Questions. If something is not addressed, please contact us.

When is the next swim?

The next Balmoral Swim is being held on the 7th April 2019

Where does the money go?

The Children’s Cancer Institute (CCI) has been the beneficiary of funds raised since 2006. CCI is the only independent medical research institute in Australia dedicated to research into the causes, better treatment, prevention, and cure of childhood cancer.

Can I volunteer to help with the swim?

If you would like to help on the day or have ideas on how to help the swim contact us

I have not swum in an ocean swim before?

The Balmoral Swim 1km is a good swim for the first time ocean swimmer, however it is very important that you feel comfortable with swimming the course around the island with many other swimmers around you. You need to be able to be confident that you can swim the distance without lots of rests. It is a good idea to have got some practice swimming in similar conditions. Generally the conditions at Balmoral are calm but sometimes they are not and you need to feel comfortable swimming in different conditions.

Entry

How can I enter the swim?

You can register online at Oceanswim prior to the event (Entries close the day before the event so check the time entries close on the Ocean swims site). For all events (apart from the 5km swim) you can enter on the day after 8:30am. 

How do I know if my entry has been accepted?

If you have entered on-line you will receive an email from Oceans Swims confirming your entry. 

Can I enter the swim on the day?

You can enter all events, apart from the 5km swim on the day provided the limits for that event have not been reached.

If I am not able to swim anymore can I get a refund?

If you have entered on-line you will need to contact OceansSwims directly to organise a refund (if you are eligible).  Oceanswim have a published policy on refunding entry fees. 

Fundraising

How can I start fundraising?

To start fundraising you need to set up a fundraising page  For more information on fundraising go to "How to Fundraise".

How can I make changes to my fundraising page?

To edit your fundraising you need to login to your account with the user you used when you set up your fundraising page. Once you have logged in you can customise your fundraising page or update your account details.

How can I share my fundraising page with my friends?

You can share your fundraising page by going to your fundraising page. On your fundraising  page is a section "Share this page". You can copy the url and send it out or share the page by facebook, twitter and instagram.

Where do I go to find a fundraising page for a particular person?

If you want to find fundraising page for a particular person you can go to the "Sponsor a Friend"  page and do a search to find the fundraising page. 

I want to set up a team for fundraising, how do I do that?

When you set up your fundraising page you can also set up a team at the same time. If you have already set up your fundraising page then log into your account and you will be able to set up a team from your fundraising page. You will then be able to update the team details as well as invite people to join your team.

Getting there

How can I get to Balmoral by public transport?

To get to Balmoral you can catch a 257 bus from Chatswood or a 238 bus from Taronga zoo. For more information visit Sydney buses info.

There is also a free shuttle bus organized for the Balmoral swim which passes a number of bus stops and parking. For more information see the shuttle bus map.

What is parking like if I come by car?

Parking on a busy day at Balmoral can be a challenge so we do recommend that you come by public transport, or park you car along the route of the shuttle bus and come by bus. If you do decide to come by car there is metered parking on the Esplanade and 2 hr parking on Awaba, Waitovu and Hunter streets.

On the day

Is there a bag drop, how does it work?

There will be a bag drop tent located on the grass next to the Rotunda open from 7:15am – 10:30am. You will be required to fill out a bag sticker with your details (name and swim number) and attach it to your bag for minding. Please note the event will take care of your belongings, but no responsibility will be taken for valuables or clothing that are lost or damaged.

Is there somewhere to change on the day?

You can .change in the toilets, however it will be a busy day at the beach so it is better to come prepared. Toilets are located at the north, south and centre of Balmoral Beach at Bathers Pavilion, Balmoral Baths and the Bus shed. 

Where do I check in to register on the day?

All competitors will need to check in at the relevent event desk to pick up caps and timing tags. These desks are located near the Rotunda at Balmoral. There are various times for this to occur depending on the event you have entered. see the event information on the website.

Do I get a swimming cap or should I bring my own?

As part of registration you will be given a coloured cap which is for your age group and event. .. 

What is happening on the day and when?

See here for the plan of what is happening on the day

The Swim

Can I swim with my partner/children?

We prefer that you swim in your allocated age wave group, however if there is a need to swim with another person then you will need to inform the registration desk when you register so that your finish time can be adjusted. You will not be eligible for any prizes . You will need to be mindful of other swimmers when you swim the course and not obstruct them.

Can I  use fins etc?

You can use fins, however you will need to inform the registration desk when you register so that your finish time can be adjusted. You will not be eligible for any prizes and will need to go off in a wave at the back of all swimmers. You will need to be mindful of other swimmers when you swim the course and not obstruct them.

What happens if I get tired or can not continue?

The event will have safety personel around the course keeping a eye on swimmers. There are trained lifeguards and medical professionals on call. If you're just tired but dont need assistance, rolling onto your back is a good way to have a partial break.Try and do this out of the way of the swimmers in each wave.  If you decide you do need help, whilst on your back raise your arm to attract attention and wait till a safety person comes to you..

Results/Prizegiving

What time is prize giving?

The presentation of prizes to all winners and place getters (apart from the 5km and Schools Challenge) will also take place on the day of the event at 12 pm. The presentation of prizes to all 5km and Schools Challenge winners and place getters will  take place on the day immediatly after that  event. Prizes will not be posted out if you are not there to claim your prize.

If I am not able to stay will I still get my medal?

If you are not able to stay, you will need to organise for some-one else to collect your medal. Prizes will not be posted out if you are not there to claim your prize.

When will the results be on the website?

All the results will be posted online later in the day.

--------------------------

Donate